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Topics started by labatt

2 Topics

L
Contributor
labattContributor
asked in API and Webhooks

updated_at Not returning Correct Results

Hi -I’m doing a query to find all tickets that have NOT been updated for several days.Per the V2 API documentation, I’m using the following query (replacing domain with ours, and encoding the URI - but I’m showing the unencoded version here for clarity):https://<domain>.freshdesk.com/api/v2/search/tickets?query="(status:2 OR status:3 OR status:6 OR status:7 OR status:9 OR status:17 OR status:18 OR status:20 OR status:22 OR status:23) AND (updated_at:<'2021-12-01')"The encoded version is:https://<domain>.freshdesk.com/api/v2/search/tickets?query=%22%28status:2%20OR%20status:3%20OR%20status:6%20OR%20status:7%20OR%20status:9%20OR%20status:17%20OR%20status:18%20OR%20status:20%20OR%20status:22%20OR%20status:23%29%20AND%20(updated_at:<%272021-12-01%27)%22&page=However, in the results I’m getting tickets that have been updated on 12/2, 12/3 and 12/4 so it does not seem to be honoring the updated_at and less than/before operator.Help? 

2
nate_knapton
Community Debut
1 year ago
L
Contributor
labattContributor
asked in How do I....?

Logging Solution Search Requests?

Is there a way to get a report of what people are searching for when searching solutions?We’re looking for a date/time stamped list of searches so we can understand what people are searching for. It would be great to also know how many articles showed up for the search so we can understand search success. This will help us curate and hone our guides to ensure we’re focusing on the right ones and to reduce overall ticket volume to our helpdesk.

1
Aishvarya
Community Manager
1 year ago

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