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Topics started by morgan.elamri

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M
Apprentice
morgan.elamriApprentice
posted in Archives - Freshdesk

Tickets resolved by a automatic scenario, but are'nt count as resolved for the agent

Hi support, We're facing a problem with an automatic scenario which : - Set the current agent as the ticket's agent - Send an email - Add a private note - Set a defined type - Set the ticket as resolved The problem is that when we look at the reporting, these resolved tickets are note related to me (Morgan) ; this morning I worked on 66 tickets, and solved them, but he just count 3 tickets, instead I set them as resolved. ( => see attachment) Can you explain us what happened ? My automatic scenario is in attachment also. Many thanks, Morgan (count : snieditions.freshdesk.com)

1
T
Contributor
7 years ago

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