Visit Freshworks.com Visit Freshworks

Topics started by john.fernandez

2 Topics

J
Contributor
john.fernandezContributor
posted in Portal/Knowledge Base

Freshservice Discovery Agent

So I've installed the agent on about 10 machines in the last week or so.. this morning I went to check on them in inventory to make sure they were organized appropriately and such, and it turns out not a single install is reporting.  I have only used this once in the past as a proof of concept and it worked beautifully.  Is there some special trick I may be missing?  I am using the latest available installer from my admin portal.

5
J
Contributor
6 years ago
J
Contributor
john.fernandezContributor
posted in Assets

Number being changed in custom number field on assets

I spent a bit of time entering SIM ID information on our managed hotspots which we track in with FS Asset Management.  This morning I checked out one of the quick reports I setup and I noticed that every single number in this field, for each device was changed to this seemingly random number. This is 100% reproducible in our database.  Add a number field to an asset and enter a SIM length number, for instance 89148000003477777742 upon updating/saving will be changed to 9223372036854775807.  It happened on all ~40 records. How should I proceed? Thank you

3
M
Community Debut
6 years ago

Badge winners

Show all badges
Terms of UseCookie settings