Visit Freshworks.com Visit Freshworks

Topics started by support_15925

1 Topic

S
Apprentice
support_15925Apprentice
posted in Archives - Freshdesk

Requestor changed, reply still goes to original email

We receive voicemails into Freshdesk, sent via a generic noreply email address.After listening to the message, we update the requester to the person who has left the message.  Expected: we should then be able to reply to message via email to the updated requester's address. In this example, the voicemail has been reset to "Vida" - note the email. Actual: we have to forward the email, because the original contact information persists. Same example ticket: reply to her reply, and we get the noreply email address that was originally associated with the ticket.

2
T
Contributor
6 years ago

Badge winners

Show all badges
Terms of UseCookie settings