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Topics started by larry.keyes

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L
Contributor
larry.keyesContributor
posted in Archives - Freshdesk

API Creation of eMail Messages

API Creation of eMails Messages. Hi… I wondered if you could advise me on the following scenario: I receive a ticket request for a password reset. This request includes a third-party eMail address to which I send the new password to. Example ======================== Ticket 3920 Please reset the password for joe.blow@wabicc.org and send his updated password to jblow@gmail.com. Thanks! ====================== So, I reset the password and obtain the new password 123abc$$ I reply to the ticket requester using the API. ===================== Dear Ticket Requester: Per your request, I have reset the password for Joe.Blow@webicc.org I have sent the new password to the personal eMail addres that you have supplied. Thanks! Larry Keyes ARD.IThelp@tetratech.com ====================== I also use the API to: Set the ticket 3920 type to “Password Reset” Set the ticket 3920 agent to “Larry Keyes” Set the ticket 3920 stat

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L
Contributor
6 years ago

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