Visit Freshworks.com Visit Freshworks

Topics started by support1

2 Topics

S
Contributor
support1Contributor
posted in Archives - Freshdesk

Scheduled call mail notification

  Hello, Is it possible to add a ticket field, that you can set time there, and when the time arrived, the agent assigned to the ticket will receive a mail notification? Fr example, if the requester asked to call them at 13:00 , the agent will set the time and will get a mail notification at 13:00 to call the requesterThank you! J  Avital.  

9
aravind.sundararajan
Skilled Expert
5 years ago
S
Contributor
support1Contributor
posted in Archives - Freshdesk

Schedule call

Is that possible to add a ticket field with time, and send an email notification to the agent when the time arrived? For example, if we scheduled a call with the customer at 13:00, we would like to receive mail notification at 13:00 Thank you!Avital.

1
aravind.sundararajan
Skilled Expert
5 years ago

Badge winners

Show all badges
Terms of UseCookie settings