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Topics started by bhaarsma

2 Topics

B
Contributor
bhaarsmaContributor
posted in Archives - Freshdesk

"Mint" ticket list very slow on Safari / very high memory usage

When I navigate to "tickets", the memory usage of that tab (as shown in Activity Monitor) jumps from ~250 MB to ~1000 MB. The page is also very slow to load and sluggish to use.PS No need to suggest to use other browsers.

10
suprabha.somanathan
Community Debut
4 years ago
B
Contributor
bhaarsmaContributor
posted in API and Webhooks

Incorrect ticket total count

I'm getting the wrong total ticket count from the API. The request I'm doing is https://(instance).freshdesk.com/api/v2/search/tickets?query=status:2. The response contains 10 records, but the "total" field is 17. In the UI I'm also seeing 10 unresolved tickets. Why does the API return 17, and can this be fixed?

1
B
Contributor
4 years ago

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