I'm getting the wrong total ticket count from the API. The request I'm doing is https://(instance).freshdesk.com/api/v2/search/tickets?query=status:2. The response contains 10 records, but the "total" field is 17. In the UI I'm also seeing 10 unresolved tickets. Why does the API return 17, and can this be fixed?
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The request posted is for "open" tickets. The request I'm doing for unresolved is the following:
/api/v2/search/tickets?query=%22status%3A2+OR+status%3A3+OR+status%3A6+OR+status%3A7+OR+status%3A8+OR+status%3A9+OR+status%3A10+OR+status%3A11%22
(thus tickets with status 2, 3, 6, 7, 8, 9, 10, or 11)
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