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Topics started by graham.witchalls

2 Topics

G
Apprentice
graham.witchallsApprentice
posted in Archives - Freshdesk

API returning duplicates

HiWe have experienced on 1 or 2 occasions a duplication of messages when returning tickets through the api.An example of the url we are using :https://<domain>.freshdesk.com/api/v2/search/tickets?query="created_at:>%272018-03-01%27"It occurs around the time when changes are being made, so I am sure it is a timing / read consistency issue. I am not able to reproduce the issue at will.We have a polling method which retrieves current tickets; the next time the polling mechanism runs after the error occurs the duplicate disappears. Can anyone give me any pointers as to the cause or how to eliminate it ?Graham 

1
aravind.sundararajan
Skilled Expert
6 years ago
G
Apprentice
graham.witchallsApprentice
posted in Archives - Freshdesk

Contact Permissions

Hi AllFairly new to Freshdesk.Just wondered if the following scenario is expected behaviour :Logged in as admin, created a ticket with requester as a new email address.That email address then received an activation email; they then entered a password  and were taken to the ticket that had been created.This was all well and good, but what was really surprising was that this user (who remember is a contact only not an agent) has the ability to create new tickets and send to any other email address they want.Is this to be expected ?Any help appreciated. 

2
aravind.sundararajan
Skilled Expert
6 years ago

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