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Topics started by samuel.blaas

2 Topics

S
Apprentice
samuel.blaasApprentice
posted in Archives - Freshdesk

Filter view not working on Win/Chrome and Mac/Chrome, Mac/Safari and Mac/Firefox

We experience a problem with the filter view: 1) Open the ticket overview list. Everything works fine, we can use the filter (Due at.... Today, Tomorrow, ...) without problem 2) The agent opens and edits  ticket and returns to to the ticket overview 3) The filter (Due at... Today, Tomorrow...) doesnt work anymore.  We need to reload the page completely. After this, the filters are working correctly again. Is there any workaround to resolve this? Thanks

2
aravind.sundararajan
Skilled Expert
6 years ago
S
Apprentice
samuel.blaasApprentice
posted in Archives - Freshdesk

Customized CSS snippet for changing priority colours

The 3px wide colour-marker for the priority of a ticket is just very small and can hardly be seen.As the admin area doesn't provide any settings for the priority-colour-handling, we want to add a custom CSS snippet to (at least) make the colour-markers more visible.Does anybody have done sth like this already? We thought about adding  td.priority-border priority-urgent, td.priority-border priority-medium { width:20px;  }to the custome CSS section of the portal, but we dont know changes like this causes any troubles.Thanks,Sam

1
aravind.sundararajan
Skilled Expert
6 years ago

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