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Topics started by eli.poulos

2 Topics

E
Contributor
eli.poulosContributor
posted in Archives - Freshdesk

Access ticket text editor in a freshdesk app.

Hi all, I am trying to make an app that automatically appends UTM parameters to help center links we send out in our tickets. I can't find any way to access this part of the page in the docs, and typical getelement methods won't work because freshdesk apps don't seem to work on the DOM directly. Any ideas or workarounds?

1
aravind.sundararajan
Skilled Expert
5 years ago
E
Contributor
eli.poulosContributor
posted in Archives - Freshdesk

Use webhooks to update custom company field

Hi, I am trying to set up an observer rule where when we have a ticket with the subject "launch date" it automatically updates the custom "Launch Date" field of the associated company to the creation date of the ticket. I am a bit stuck on how to post to that field using webhooks. My callback URL is https://org.freshdesk.com/api/v2/companies{{ticket.company.launch_date}}and my (sample) content is POST{ "custom_fields" : { "launch_date": "1/1/2018"} }Where I am stuck is how to get the date the ticket was created and post it to the company's launch date. Any help would be greatly appreciated! 

4
E
Contributor
5 years ago

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