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Topics started by kyla

3 Topics

K
Contributor
kylaContributor
posted in Automations and Workflows

Private notes emailed to customer when ticket is resolved

When updating a ticket to 'resolved', the customer receives an email notification 'Ticket Resolved' which includes the text of the last note on the ticket, even if it's a private note.

5
aravind.sundararajan
Skilled Expert
5 years ago
K
Contributor
kylaContributor
posted in Archives - Freshdesk

Workflowmax app - server error

I'm having issues with the new Workflowmax app that's recently been made to work with Freshdesk Mint. I did a test run of it - logged some time to a ticket and when I click Sync time entry to Workflowmax it opens a side window briefly then closes and says Server error try again later.

2
K
Contributor
3 years ago
K
Contributor
kylaContributor
posted in Archives - Freshdesk

Solutions analytics for agents

Do the analytics for solution articles only work for views/likes/dislikes from customers and not agents?We have some solutions articles for internal use that are visible only to agents, and they don't seem to register any views or likes/dislikes.

1
L
Community Debut
5 years ago

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