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Topics started by ralf

2 Topics

R
Apprentice
ralfApprentice
asked in Automations and Workflows

Can I force an agent to prioritize older tickets?

Hi, I have this odd scenario where one of our customer service agents consistently favors addressing newer tickets over older ones, and I’ve been racking my brain over how to force him to resolve older tickets first.This person is the son of the CEO, who I cannot get to care about this. Countless attempts to change this behavior have proven fruitless, so I’m looking for a way within Freshdesk that would force this outright.Is there any way to set up automation, or something else, that would make it impossible to resolve a newer ticket until an older ticket, or one with higher priority, has been resolved first? Am at my wit’s end. Thank you

3
niveditalakraa
Community Debut
2 years ago
R
Apprentice
ralfApprentice
posted in Archives - Freshdesk

Auto-translation

Hi,With the new Mint dash, anything we type in a reply that is not in English is auto-translated into English, which is just unworkable.We are a Dutch company, and some of our correspondence is in our native language. Our account is set to English, and that's how we want it, but we cannot seem to add a secondary language. We've checked to make sure that it's not Google/Chrome doing the translating.Is there any way to keep the text from auto-translating, and/or to add Dutch as a system language?Thank you.

0
R
Apprentice
5 years ago

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