Visit Freshworks.com Visit Freshworks

Topics started by cody_18237

1 Topic

C
Apprentice
cody_18237Apprentice
posted in API and Webhooks

How do you make an API request to Freshdesk from an Custom Install Page??

We'd like to create a dropdown input on a "Custom Installation Page" populated by "ticket type" options. This is a system field, but the options for it can be customized by admins. So rather than assuming they're the default "ticket type" options, we'd like to look up the values using the REST API and populate it with those. That way the options are always up-to-date and accurate. The problem we're running into is there doesn't appear to be an easy way to make this API call. When using `client.request`, it doesn't matter whether you're calling Freshdesk or some random third-party domain. You still need the complete URL and a way to authenticate with it. And it seems the only way to get that is by making the user manually enter it. I guess I'm having a hard time believing that if you want to make a call from a Freshdesk app to the Freshdesk API, using the Freshdesk client library, it requires a human to manually enter a bunch of info that the system should already have. What am I missin

7
S
Community Debut
4 years ago

Badge winners

Show all badges
Terms of UseCookie settings