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Topics started by michail.savelyev

3 Topics

M
Apprentice
michail.savelyevApprentice
posted in Archives - Freshdesk

How to get the number of pages through the API

Hi Support, We are planning to build a new client portal using the Freshdesk APIs with a view of replicating all of the features of your existing portal plus a new UI and additional features. We wanted to get your advice on the best approach to get the number of pages. We want to have paginator on our portal. On one page we display 10 tickets. But how can we get the total number of such pages? Is there any way how you can add this data to the API or you could suggest some better approach. Thanks!

1
J
Community Debut
4 years ago
M
Apprentice
michail.savelyevApprentice
posted in Archives - Freshdesk

How to get the Reports through the API?

Hi, could you help us with the API, please? Is there any way how we could get the next data from the API or somehow else: 1)Average Resolution time 2)Resolved Tickets % (under the reports tab in FD) 3)Unresolved Tickets % (under the reports tab in FD) 4)Average Resolution time Split by type (Reports tab in FD ->Under Average Resolution time -> Average Resolution time Split by type)  And also we want to get: 1)Shortest Incident: This has to be taken from the Portal Data, the quickest incident in terms of resolution time. 2)Medium Incident: This has to be taken from the Portal Data, the medium time taken the incident in terms of resolution time. 3)Longest Incident: This has to be taken from the Portal Data, the longest time taken the incident in terms of resolution time.

1
V
Community Debut
5 years ago
M
Apprentice
michail.savelyevApprentice
posted in Archives - Freshdesk

How to add a new user to the ticket via API?

Hi, support, I'd like to know is there any way how we can add a new user for the conversation in the separate ticket and update this data?Right now, all users on the ticket are added as cc_email. I haven't found such an option in the API. Could you suggest some approach how we can update this field, please?

0
M
Apprentice
5 years ago

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