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Topics started by jono.chrimes

2 Topics

J
Contributor
jono.chrimesContributor
posted in API and Webhooks

View more than 30 unresolved tickets at once

How do I view more than 30 unresolved tickets at once?I have tried adding &per_page=100 and ?per_page=100 at the end of the address line as per the API documentation however it will not work.I see a LOT of other people asking for more than 30 tickets per view as well.Why not just this in as a feature? It's not that hard...We need this!

2
T
Community Debut
4 years ago
J
Contributor
jono.chrimesContributor
asked in How do I....?

Why is the issue regarding cursor jumping while typing being ignored by developers?

For over 4 years now there have been numerous reports by multiple people to resolve the issue where, while typing in the description field of a ticket the typing cursor will jump to the beginning of the ticket. In every thread where this is mentioned the case has been marked as “closed for comments” when the issue is ongoing and unresolved, sometimes without any response at all.I had created a support ticket regarding the issue 3 years ago as well and the developers mostly ignore that ticket or claim that the issue is fixed when it is not.Why is this is happening Freshworks??The issue does not go away just because you ignore it.This is some of the worst customer support I’ve seen in a long time.Do better!For reference, see:(there are a lot more topics surrounding this issue and some of those topics appear to have been removed from the forum) 

13
Armand
Apprentice
1 month ago

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