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View more than 30 unresolved tickets at once

  • August 13, 2019
  • 2 replies
  • 589 views
J
Contributor
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How do I view more than 30 unresolved tickets at once?
I have tried adding &per_page=100 and ?per_page=100 at the end of the address line as per the API documentation however it will not work.

I see a LOT of other people asking for more than 30 tickets per view as well.
Why not just this in as a feature? It's not that hard...
We need this!

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    2 replies

    K
    Community Manager
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    • karthik.kumarCommunity Manager
    • Community Manager
    • August 19, 2019

    Hello Jono,


    Thank you for the suggestion. Right now, we don't have a way to do this, but we do have plans for the same. 


    Unfortunately, I won't be able to provide an ETA for this feature, but it is something we're planning to work on. 

    T
    Community Debut
    • travis_13815
    • Community Debut
    • August 21, 2019

    I was able to get more than 30 unresolved tickets by using the following query, incrementing the page number as needed.  The query is all IDs for statuses I consider "open", so everything that isn't Closed or Resolved.

    https://YOURDOMAIN.freshdesk.com/api/v2/search/tickets?query="status:2 OR status:3 OR status:10 OR status:11 OR status:12 OR status:14 OR status:15 OR status:16 OR status:17 OR status:18 OR status:19 OR status:20 OR status:21 OR status:22"&page=1

     This endpoint doesn't paginate like the other ones (no 'link' header), and you can only go up to page=10, but this is at max 100 unresolved tickets.  You could play with the search query to get more tickets to be returned.

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