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Topics started by sme

2 Topics

S
Apprentice
smeApprentice
posted in API and Webhooks

Is it possible to Merge tickets via API ?

Hello, i would like to know if it's currently possible to merge tickets via api calls ?I didn't find anything about merging tickets via API calls in the api docs. But as i know there is some functionnalities (like Forward via API , add/remove watchers and so) that are available but not mentionned in the api doc. So i hope that's the case here.Thanks.

1
S
Apprentice
4 years ago
S
Apprentice
smeApprentice
posted in Archives - Freshdesk

Reply to private note to a third party via API

Hello,I would like to know if there is any way to send note to a third party (contact, external email).I have tryed this following request but got an error : { "body": "Hello :) ", "notify_emails": ["myman.external@foodomain.com"], "user_id": 123456789 } And the error : { "description": "Validation failed", "errors": [ { "field": "notify_emails", "message": "Accepts only emails of agents", "code": "invalid_value" } ] }to the endpoint "https://domain.freshdesk.com/api/v2/tickets/1000000/notes" method "POST". Why i need to do this ? It's because i would like to respond to a forward's response. I have forwarded the ticket "1000000" to a non-agent email (so an "external"), that external has responded to the forwarded mail, so in Freshdesk this was translated into an internal note. And finaly i would like to respond to that external using Freshdesk API. But when i'm trying to add note and specify his email adress in

0
S
Apprentice
4 years ago

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