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Topics started by timhuehnergarth

2 Topics

T
Contributor
timhuehnergarthContributor
posted in Automations and Workflows

Customer delete ticket

 Hello,is it possible that a customer can delete a Ticket by himself?We use our freshdesk for internal IT support and if there is a user that created the ticket by fault or if the problem is gone, it would be great if the customer can delete the ticket by himself? I already tried it with an automatisation but it did not work. Maybe somebody can help?

5
suprabha.somanathan
Community Debut
3 years ago
T
Contributor
timhuehnergarthContributor
posted in Automations and Workflows

Can't see tickets from customers anymore.

Hello Community,I am using the DEMO-Version of freshdesk at the moment.It was working fine until last friday... But then I got the following problem: I can see tickets if I creat them by myself (Admin/Agent). Ticket #1If I ask a test customer to creat a ticket. The system tells me, that I got a new ticket and I have to refresh the website to show it. But after refreshing there is no ticket in the system. (Sidenote: If I creat a ticket by myself again as Admin/Agent after, I see the ticket. But not with the following number. It means to me that the customer ticket is hiding somewhere. There are NO filters activated or something else like distribution in a groupe or an automatisation, so im wondering where the bug is).So maybe could somebody help me?Thanks in advance!

3
V
Community Debut
3 years ago

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