Visit Freshworks.com Visit Freshworks

Topics started by anthonys123

2 Topics

A
Skilled Expert
anthonys123
asked in Ticketing & Agent Productivity

How do you schedule your tickets on a calendar?

To clarify, I’m asking YOU how YOU do YOUR scheduling. How can our company use Freshdesk to schedule tickets while getting an overview of who is doing what, where, and when? I’m having an incredibly difficult time grasping the concept of scheduling a date and time to resolve an open ticket. If I’m assigned a ticket on Monday that needs to be resolved by Friday, how would you suggest I add this ticket to my Outlook calendar? This should be an extremely basic function yet several support agents have be unable to suggest anything other than “use Google”.  We do not use Google. We use M365. None have even thought to suggest the Zapier integration which I have started to test but find quite limited. 

9
arunrajkumar
Community Debut
8 months ago
A
Skilled Expert
anthonys123
asked in Portals, Emails & Other Channels

Scheduling tickets with Outlook Calendar.

Since this basic function isn’t built-in to one of leading ticketing systems, how are people scheduling tickets with Outlook? I’ve asked about Outlook Calendar integration with support chat and via direct email to support@freshdesk.com. Freshdesk has not provided a response.   There’s not even a ‘calendar’ tag available in this forum. Are people just not using calendars any more? How to you schedule your day and week? 

8
arunrajkumar
Community Debut
8 months ago

Badge winners

Show all badges
Terms of UseCookie settings