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Topics started by ChrisF

1 Topic

ChrisF
Apprentice
ChrisFApprentice
asked in Portal/Knowledge Base

Neo Admin Center - 6 months of pain

Hi all,I wanted to start an open discussion about the Neo Admin Center (AKA: OrgV2). We were asked to ‘upgrade’ to the Neo Admin Portal in August ‘21 and have been struggling with it since. These three major problems are creating a lot of extra work for us:Customers not receiving activation/password reset emailsThis is due to these emails being sent from freshworks.com. Before the Neo Admin Center these emails used our domain to send these emails. Many of our customers block emails from freshworks.com. The outcome of this is a large increase of tickets to resolve such issues. I would be interested if anybody else has experienced this.Customers asking for confirmation that a password reset or activation email is legitimateWhen a customer activates their contact or asks for a password reset they receive an email from freshworks.com with nothing in the body of the email to identify that it’s from us. This leads to them raising a ticket with our Customer Support asking to confirm this. Bei

6
Ravi_Madabhushi
Community Debut
10 months ago

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