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Topics started by J Pritchard

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J PritchardApprentice

asked in Automations and Workflows

Newby here... be nice.... Changing Ticket Priority field

Hi, just about to take over a Service Desk and want to make some changes.Currently the SD does not use P1 - P4, the simply use Priory low, high etc.There appears to be no way to pre-set the user fields as above. is this the case?

J PritchardApprentice

asked in Apps and Marketplace Integrations

Can FreshServce and Snow work together?

We use Snow Software to manage software and hardware assets for a client it would be very helpful if we could get the two apps to talk to each other?I have seen third party applications out there, but at $500 a month, that’s not really going to work. In light of all the Orchestration Apps that have just appeared, I am wondering if Snow could be fixed to work with FreshService too?

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