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Topics started by eeha0120

3 Topics

eeha0120
Skilled Expert
eeha0120Skilled Expert
asked in Automations

Adding notes from Supervisor Rules

Hi team.At the begging I thought it could be a possible issue missing in my instance, but it seems it is a currently missing feature:From Supervisor rules, Add note is not available among the actions.I checked a previous question here dated 3 years long, but I couldn’t find a feature request myself, so, I’ve just created it:Does anyone have the same need ?Please vote on the request if so in order this enhancement could be added to FreshService.I can’t think of a technical reason why this feature is missing and is available only in Workflow automator. Thank you very much to all in advanced. Sincerely,Elvis.

0
eeha0120
Skilled Expert
1 year ago
eeha0120
Skilled Expert
eeha0120Skilled Expert
asked in Ticket & Workflow Management

Missing description in tickets that are SR

Hi team.Hope you’re all doing great.I’m not sure yet what may I have been missing, but I guess I’m not the only one, based on this previous inquiry:Service Request - Description | Freshworks CommunityWhen a Service Request is created, the ticket itself does not have any description at all.With the help of, API call / Web hooks, maybe in a Workflow, would it be possible to populate this description or am I totally missing something here ? Thank you very much in advanced for your suggestions. Regards,Elvis.

3
Daniel Söderlund
Skilled Expert
1 year ago
eeha0120
Skilled Expert
eeha0120Skilled Expert
posted in Analytics

Ticket lifecycle - streamlined view of events

Hi. Currently, in Analytics, in Ticket Lifecycle, you can’t see the correct order of events of a ticket lifecycle.I have looked several workarounds with custom objects and others, with Partner, with Support, and it turns out there is no workaround.At least they have acknowledged this to be a possible enhancement.I have submitted a detailed Feature Request. Would you mind voting on it too? Analytics (FreshDesk, FreshService): Ticket Lifecycle - streamlined report according to time events | Freshworks Community Similar entry already exists for FreshDesk:Ticket lifecycle - Freshdesk | Freshworks Community Thanks.  Best,Elvis

0
eeha0120
Skilled Expert
1 month ago

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