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Topics started by suraj.joshi

3 Topics

S
Apprentice
suraj.joshiApprentice
asked in Apps and Marketplace Integrations

Can we integrate our calling app as a widget inside Freshdesk which can be movable

Can we integrate a third party calling app as a widget inside Freshdesk which can be a floating widget or fixed. Means, can user move that calling widget all over the screen? 

2
S
Apprentice
2 years ago
S
Apprentice
suraj.joshiApprentice
asked in Portals, Emails & Other Channels

How to resize the iFrame modal programmatically.

We are in process of integrating our calling widget within Freshdesk using an iFrame. So, is there any way we can resize that iFrame modal as per our requirement.

2
growexx
Community Debut
1 year ago
S
Apprentice
suraj.joshiApprentice
asked in Apps and Marketplace Integrations

How to trigger notification from third party app to open the iFrame modal window programmatically.

We are integrating our telephony system (Mitel) using CTI with Freshdesk. For which, we are developing our call widget using an iFrame that will allow users to make calls and receive call. However, we are unsure how a user will get to know if an incoming call is coming up and our call widget is closed or minimized. Is there a way to trigger notification from third party app to open the iFrame modal window programmatically. 

1
S
Apprentice
2 years ago

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