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Topics started by Ivan_CRO

2 Topics

I
Top Contributor
Ivan_CROTop Contributor
asked in Portals, Emails & Other Channels

Outbound email permissions

Hi,We have several email addresses in our Freshdesk instance, each email lands in different group and not all agents have permissions to access al groups.The issue is that all agents can create new email and send it as any of the emails registered in FD.Is there any way to block the users from using all addresses?

7
Yusuf Ahmed
Community Manager
14 days ago
I
Top Contributor
Ivan_CROTop Contributor
asked in Automations and Workflows

New ticket email notification

Hello, We are using the Freshdesk Support desk for quite some time and today we noticed that we aren’t receiving the New Ticket created email notification.It was working until today, I checked the settings, it is turned on and agents are added.We’re getting the Requester replyed to ticket notification and can reply to tickets normal.Is there something we can check, how do we correct this? Thank You!

2
A
Skilled Expert
2 years ago

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