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Topics started by roland.ng

2 Topics

R
Apprentice
roland.ngApprentice
asked in Assets

Assigning auto numbering asset tag whenever an asset is created

My client has a customized format on asset tag, which consist of 4 parts:Hardware Type (e.g. WL0) City (e.g. CNHK) Number (e.g. 0001) Business Unit (e.g. L)And the requirement is that the number part of the asset should be able to automatically assigned according to other 3 parts (Hardware Type, City & Business Unit). For example, when the client already having 3 assets with asset tag WL0CNHK0001L, WL0CNHK0002L & WD0CNHK0001L, if they would like to add an new asset with “WL0” as Hardware Type, “CNHK” as City and “L” as Business Unit, the system should be able to assigned the largest number + 1 as Number according to the other 3 parts in the asset tag so the asset tag for the new asset will be WL0CNHK0003L and then I can use API to update the asset tag.May I know if there are any methods to apply this auto numbering on asset tag?

2
vijay_2am
Skilled Expert
2 years ago
R
Apprentice
roland.ngApprentice
asked in Ticket & Workflow Management

Update ticket's due by date with value from custom field

Hey guys, When I tried to use APIs in Workflow Automator to enable manual update on due by field and then update ticket’s due by & first response by with value from custom datetime field using placeholder, the date time is not the same as the value I put in the custom datetime field. Let say my time zone is set as GMT +8 (Hong Kong), when the custom datetime field is 2021-12-31 00:00, the ticket’s due by will be updated as 2021-12-31 08:00, which should be 2021-12-31 00:00. I checked that the value from custom datetime field placeholder has the correct time zone information by just adding the placeholder value as note content, and it shows “Fri, 31 Dec, 2021 at 0:00 GMT +0800”. Please advise if I have done anything wrong.

1
viswanatha.mehta
Community Debut
2 years ago

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