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Topics started by ivvafhuiaduidhsas

2 Topics

I
Apprentice
ivvafhuiaduidhsasApprentice
asked in Portal/Knowledge Base

how to hide a card based on the requester group the logged user belongs to.

I want to hide a card based on the requester group that a user logged in to portal. Currently I can control to show the card only when they are logged in using the code below. {{#if portal.logged_in}}<card> test </card>{{/if}} but how can I get the requester group of the logged in user?  

7
R
3 months ago
I
Apprentice
ivvafhuiaduidhsasApprentice
asked in Automations

Freshservice Automation pass in description without the HTML

Current;y, I want to pass in the ticket.description to webhook but ticket.description has the html code in it like “<div>test</div>”.  I found the api in freshservice developer has ticket.description_text to send without html code. But I can’t find the option in json content. Anyone has any ideas? 

1
Daniel Söderlund
Skilled Expert
10 months ago

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