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Topics started by Nicy

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N
Apprentice
NicyApprentice
asked in Freshdesk – London User Network

Is it a mistake that Freshdesk makes VAT numbers mandatory when signing up?

So we were ready to sign up with an annual plan, had the card ready and then hit a peculiar road block we’ve never seen before… Freshdesk make it mandatory at checkout to enter a VAT number.Of course, being based in the UK - we have never needed to have one. Not all businesses need one and even Zendesk realises that because it is optional on their checkout like usual.Is this decision of Freshdesk to enforce VAT numbers based on a misunderstanding of UK business regulation or is it something else? I’m kind of hoping it is something else because I am extremely intrigued at the reasoning and I love a weird story, like maybe they hate business which don’t want to have an optional VAT number or something haha.Dying to know.Thanks.

5
jackwells
Community Debut
6 months ago

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