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Topics started by Matt H

3 Topics

M
Top Contributor
Matt HTop Contributor
asked in Ticket & Workflow Management

Run automation workflow on specific date?

Is it possible to somehow trigger a workflow to run on a specific date that the requester selects in the ticket/form? Like an End- or start date for an employee?

29
LeeJonesMtSAC
Apprentice
1 year ago
M
Top Contributor
Matt HTop Contributor
asked in Ticket & Workflow Management

Supervisor rule change status of ticket but workflow not triggered

Hi, we’ve recently begun using Freshservice and at the moment have automation workflows for onboarding and offboarding. The offboarding workflow is initiated after a requester registers a request through an employee-offboarding form, initially it only disables the user accounts in Google and Azure, but then after 60 days it is supposed to automatically run a second workflow that deletes the accounts. How do we achieve this in the simplest and most proper way?My colleague that set this up initially says that it previously worked by having a supervisor rule that changed the status of the ticket after a certain amount of time. But that clearly doesn’t work now. The status is changed on the ticket, but the workflow is not triggered.   

4
rajagopal.baladhandayutham
Community Manager
2 years ago
M
Top Contributor
Matt HTop Contributor
asked in Apps and Marketplace Integrations

Azure/intune groups not removed during offboarding workflow.

We’ve got an offboarding workflow with the Azure AD and Gsuite Orch apps. The workflow among other things is supposed to remove the user from groups in Azure, but it doesn’twork. When onboarding a user the user is added to the groups, but not removed during offboarding. Is there different permissions needed in Azure for adding users to groups and removing them?? What we use is the App Action: “Get Group Membership Of User By Username” followed by “Remove User from Groups by User ID”.    

3
zachary.king
Skilled Expert
2 years ago

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