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Topics started by Jared531

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Jared531
Apprentice
Jared531Apprentice
asked in Ticketing & Agent Productivity

Freshdesk Search Bar Issues

Hi - we’re new to Freshdesk and I wanted to bring up some issues with the Search Bar here. If I’m missing something then please let me know.If I wanted to search for all tickets that have Tag1, but also NOT Tag2, that doesn’t seem to be possible. We have nearly a million tickets and sort of rely on this syntax.   It would be great if you could actually filter with conditional logic within the search bar itself instead of having to use the right-side panel. For example:          #CustomField:Value1 AND tag:MyTag1,MyTag2 AND created:[2021-02-01 to 2021-03-01]          I know that Help Scout and Zendesk offer this so I was surprised to see that this didn’t exist here.Does anyone have good workarounds for either of these? I tried to edit the URL directly for point 1 but nothing seemed to work.

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Jared531
Apprentice
2 years ago

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