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Topics started by gszeles

2 Topics

G
Apprentice
gszelesApprentice
asked in Ticketing & Agent Productivity

Is there any way to find who changed the group of the ticket?

I changed the group of a ticket. After a while (10-15 minutes usually) I’ve got a message that the group of the ticket is changed back to its previous group. Can I find somehow who changed the group of the ticket back?Thanks,Gabor.

1
jim.stephen
Community Debut
1 year ago
G
Apprentice
gszelesApprentice
asked in Getting Started

Warn clients when contracted period is expiring

Dear Community, We are planning to implement a support tool like Freshdesk. We need such extension where we can register the support contract and its recurring period for invoicing. When contract is expiring we want to warn automatically our customer about the expiration.I found some extensions in Freshdesk Support Desk but not like this. Could anybody help me if there is such extension or feature in any Freshworks product? Thank you for any help in advance,Gabor.

0
G
Apprentice
2 years ago

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