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Topics started by JonO

3 Topics

J
Top Contributor
JonOTop Contributor
asked in Assets

Automatically associate assets to incidents

Hello FreshService Bods!  Its been asked before (But with no solution) but has anyone worked out how to automatically associate assets to incidents. We have hooked our monitoring product into FreshService and its busy logging tickets but I feel like I’m going backward if I have to ask someone to manually associate the assets ???  I’ve checked supervisor, workflows and alert rules but can;t see an easy way to crack it. We could code it up in PShell but I’m trying to avoid that, any thoughts ?

8
KrisC
Skilled Expert
1 year ago
J
Top Contributor
JonOTop Contributor
asked in Assets

Automatically associate assets to incidents

Hello FreshService Bods!  Its been asked before (But with no solution) but has anyone worked out how to automatically associate assets to incidents. We have hooked our monitoring product into FreshService and its busy logging tickets but I feel like I’m going backward if I have to ask someone to manually associate the assets ???  I’ve checked supervisor, workflows and alert rules but can;t see an easy way to crack it. We could code it up in PShell but I’m trying to avoid that, any thoughts ?

3
zachary.king
Skilled Expert
1 year ago
J
Top Contributor
JonOTop Contributor
asked in Automations

Monitoring the orchestration server

Hello! Our orchestration server went offline (Orchestration center/orchestration server) and we had some tickets that failed to automatically get fulfilled. Other than looking for failed tickets has anyone found a way to monitor the service programatically ?

3
J
Top Contributor
1 year ago

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