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Shobhit
Contributor
ShobhitContributor
published in Apps and Marketplace Integrations

#WinwithMarketplace : FreshserviceMarketplace

Hello Community Members!As businesses grow in today's fast-paced world, they routinely face new challenges in their tech stack. A key aspect of overcoming these challenges is having the right product at your disposal to help you do more and be more! Freshworks customers can count on Freshworks Marketplace to solve their integration, customization, and automation needs. Freshworks Marketplace houses more than 1300 apps that solve customers' essential business needs by helping them extend their Freshworks experience. To help you succeed with Freshworks Marketplace, we have curated a list of apps that can deliver great value for your business. #WinwithMarketplace brings forward byte-sized videos about such apps. In Series 1, every fortnight, we will be launching key apps (and themes) that work best with Freshservice.  To review each of the video in the series, you can find them below: We'd be glad to hear about your experience and feedback in the comments. If you’d want us to cover more a

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Shobhit
Contributor
11 months ago
Shobhit
Contributor
ShobhitContributor
published in Apps and Marketplace Integrations

#WinwithMarketplace : Microsoft TeamsMarketplace

Video #4 - Microsoft Teams App  We’re back with the final video of the series which focuses on Microsoft Teams. Freddy AI-powered ServiceBot on Microsoft Teams enables conversational support, collaborative resolution, and instant notifications for IT operations and services management for your modern workforce. With Servicebot for Microsoft Teams, bring Freshservice’s context into Microsoft Teams to enable quick collaborative resolution. Make your support and services more accessible for self-serve and deflect more.Leveraging ServiceBot on Microsoft Teams for:• Improve deflection with Freddy AI-powered Virtual agent• Resolve where work happens for quicker ticket resolution• Notify on-call agents and instantly respond to critical incidents• Minimize impact of service disruption with fast incident resolution Install the App from here | Find more such apps on Freshworks Marketplace here   

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Shobhit
Contributor
1 year ago
Shobhit
Contributor
ShobhitContributor
published in Apps and Marketplace Integrations

#WinwithMarketplace : Remote SupportMarketplace

Video #2 - Remote Support  As promised we’re back with the second video of the #WinwithMarketplace series which will be focusing on Remote Support.For companies focused on acing customer engagement, Freshworks Marketplace brings together apps that enable support agents to provide “hands-on” customer support with remote control to resolve technical issues quickly — regardless of platform, operating system, or device. Extend remote support capabilities to your customers by integrating these apps with Freshservice: Teamviewer LogMeIn Rescue BeyondTrust Remote Support (coming soon)  Provide remote support capability Set-up remote session and share code with the customers  Discuss and solve issues through chat Call or share screen from your Freshservice ticket and quickly clarify issues Get access to the customer’s screen and solve issues faster  Install the App from here | Find more such apps on Freshworks Marketplace here

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Shobhit
Contributor
1 year ago

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