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Topics started by KrisC

4 Topics

KrisC
Skilled Expert
KrisCSkilled Expert
asked in Assets

Tracking consumables

How are we suppose to track these items? We don’t use ITAM for things like keyboards mice or monitors but we would still like to know who has what. Is there a way to do this?

8
Moni867
Community Debut
22 days ago
KrisC
Skilled Expert
KrisCSkilled Expert
asked in Ticket & Workflow Management

Ticket history not showing for the "Requested For" user

Hi! So seems kind of odd that when the Requested For field is in use the ticket does not show in that users history, the ticket only shows for the original requestor. My use case for this is we have HR submit alot of tickets on behalf of employees, mostly new employees. However I need to be able to see history of these tickets on the new employees for audit purposes. The only way I have found to make this work is to change the requestor all though I need to know who submitted the ticket as well so that defeats that purpose. Any one else having this issue or know of a work around?  Also, there is no way to send an email via the ticket or automator using the email for the requested for user.

3
KrisC
Skilled Expert
1 year ago
KrisC
Skilled Expert
KrisCSkilled Expert
asked in Automations

Workflow automator pause when asking for approval

Hello FS fam, We have a few automations that create/update user licenses with 3rd party apps. Currently the process works with out approval. We are wanting to make the automation pause when the approval mail is sent out however the conditions to validate the approval response happen immediately. Here is a sample of this automation: SR Created > Validate Request Type, verify SR is for the app this orch is going to preform > Send approval mail > Validate approval was given > Preform orch actions Right now the workflow does not wait, we have the condition set to “When a service approval is Approved” however it will immediately go to the “No” path since the approval was not given. How can we wait for approval to continue? 

4
KrisC
Skilled Expert
1 year ago
KrisC
Skilled Expert
KrisCSkilled Expert
asked in Automations

How to update the "requested for" field when a onboarding request is made

Hi all! Hoping someone can shed some light on this for me. When HR submits a onboarding request via the onboarding module and not the service catalog the requested for field is set to the HR requestor and not the new employee they are requesting for. Any way to make this change to the new employee? Causes a lot of time issues since we have to update each ticket so we can assign assets to them. 

3
zachary.king
Skilled Expert
1 year ago

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