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Topics started by desktopsupprt1

2 Topics

desktopsupprt1
Skilled Expert
desktopsupprt1Skilled Expert
asked in Ticket & Workflow Management

Easy ticket filtering.

Am I missing something simple here? With our previous ticketing system, when the tickets were in tabular view, there was an option to enable search bars for almost every column. So for example, in the Subject column, I could enter “2023-08” and tap enter and It would filter the tickets down to those that included this string in the Subject line. Then I could go to the Site column and type in “Portland” and it would filter down the list further. I could literally run a query on the entire ticket queue in a very quick fashion by simply entering strings like this. I know there is the filtering popout in Freshservice on the right, but there is no “Subject” field. Nor can I easily filter by requester location since there is no location field either.  I realize I can go create a report each time, but that takes much more time.

4
desktopsupprt1
Skilled Expert
3 months ago
desktopsupprt1
Skilled Expert
desktopsupprt1Skilled Expert
asked in Employee Onboarding

Re-Send hiring manager email

When an onboarding request is created by HR, the Reporting Manager gets an email.How can we manually re-send this email from the system.(Scenario - manager does not remember getting the email, or whatever, can we just click a button to resend it)

3
L
Top Contributor
12 days ago

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