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Topics started by Paul Coyne

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Paul CoyneApprentice

asked in Automations and Workflows

Automatically add a Cc email address for specific customers.

One of my customers wants to be included in any replies from Support if the ticket is logged by a different person in their organisation.Can their email address be automatically added to the Cc field?Another thread on this forum says it can be done with Dispatch’r but it seems this functionality is no longer available.Thanks for your help on this.

Paul CoyneApprentice

asked in Automations and Workflows

Auto email customers when ticket status is changed

I would like the customer to be emailed if the ticket status is changed. I can achieve this if an Agent changes the status, but I can’t see an option to do this if the System changes the Status. The System changes are limited to mail or overdue events.

Paul CoyneApprentice

asked in API and Webhooks

Change Contact name on multiple tickets

I need to change the Contact on multiple tickets as all tickets are being transferred to another person at my customer.Can I do a bulk update so the Contact changes from ‘Bob’ to ‘Anne’ for all tickets?ThanksPaul

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