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I need to change the Contact on multiple tickets as all tickets are being transferred to another person at my customer.

Can I do a bulk update so the Contact changes from ‘Bob’ to ‘Anne’ for all tickets?

Thanks

Paul

Hi Paul,

 

Thank you for reaching out to the Freshworks community.

 

We would not be able to perform this bulk updation process directly from the User interface. However, you could achieve this by making an API call (Update Multiple Tickets). Here is our developer documentation for your reference - https://developer.freshdesk.com/api/#bulk_update_tickets

 

Here is the sample screenshot for your reference - 

 

 

Basically, the ‘requester_id‘ would be the ID of the requester on the ticket (Contact). It could be fetched from the contact’s detail page. Please have a look at this screenshot - 

 

 

Let us know if you require any further assistance on this.

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