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Topics started by AFerlin

2 Topics

AFerlin
Apprentice
AFerlinApprentice
asked in Portals, Emails & Other Channels

Freskdesk Customer Account Request

When a new user navigates to our portal, we would like for them to be able to request an account that would then generate a ticket for us to review and accept. Currently there are only two settings (I think).  One is very strict and only allows an existing user to login.  There is nothing for new users.  The other is very liberal where it allows anyone to sign up for an account,. We want something in the middle.  Where another user at a customer can request an account and we approve it. 

1
jim.stephen
Community Debut
1 year ago
AFerlin
Apprentice
AFerlinApprentice
asked in How do I....?

FreshDesk Access Security

Is there a way to restrict by domain who is able to create a freshdesk account.  We want some sort of way to ensure random/ancillary people aren’t accessing our freshdesk site. 

1
V
Community Debut
1 year ago

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