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Topics started by LucasHansson

4 Topics

LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

Combining expression values

Hello,I’m trying to combine to strings in the expression builder to one string. I’m unable to get this to work with liquid filters.I’m probably missing something. Does anyone have a good idea as how to do this? Essentially i want E3=E1+E2.

5
LucasHansson
Skilled Expert
1 year ago
LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

Multichoice dependant approval

Hello, I have abit of an issue that maybe someone could help me out with!The scenario is i have a multi dropdown field where i have different roles that the requester can choose. ExampleRoles:Reports ReaderSecurity OperatorSecurity ReaderAdministrator These different roles require different types of approvals from 3 different positionsRole Approval 1 Approval 2 Approval 3 Reports reader No No No Security Operator Yes No No Security Reader No Yes No Administrator Yes Yes Yes  Now, this works perfectly when only 1 roles is chosen. However the issue im experiencing is when a requester chooses for example Role Security Operator & Security Reader because i want this to trigger the approval for both.I believe the issue might have to do with the filter when using the lookupBecause it cant use contain and only is. So when multiple roles are select the Roles doesn’t match the custom object anymore. Has anyone any idea how could solve this in any other way

3
alishs786
Community Debut
1 month ago
LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

API - GET - Proper information from custom object list

Hello,I have this object list:When the ticket is created i want to extract the choice from the object list through an APIHowever! I’m not getting the result i hoped. I wanted to get the information “Number Three - Info”Instead i just get the Record ID.Does anyone have a solution to this? I’m sure I’m missing something! :)

3
Daniel Söderlund
Skilled Expert
9 months ago
LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Assets

Can list all users of a software but not all software used by a user?

Hey, Looking through the APIs i can find the possibility to list all users of a software but not all softwares used by a user?https://api.freshservice.com/#list_usersHas anyone else done something similar? 

0
LucasHansson
Skilled Expert
10 months ago

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