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Topics started by JosvandenEnd

2 Topics

JosvandenEnd
Contributor
JosvandenEndContributor
asked in Automations and Workflows

Out of office widget blocking Freshdesk menus

Hi there! We are a big fan of the “Out of Office” functionality within Freshdesk. We mainly use it in two scenario's:When a agent is really a day of or on holiday When agents are working in Freshdesk, but not on 1st of 2nd line callsIn both cases, our 1st line calls (incidents, user-questions) open without an agent when the customer replies.In this second case, it can be very annoying that the widget is hovering above some important stuff in Freshdesk. Attached you can see that the widget is blocking the time registration menu of a ticket. I also attached an image where you can see that it blocks the Fresdesk Support Chat. Would it be possible to have this widget differently implemented, not blocking any important menu's? 

5
nestcozy
Community Debut
5 months ago
JosvandenEnd
Contributor
JosvandenEndContributor
asked in API and Webhooks

Tool for API Documentation

Hi there,Just a question to create a discussion: we are looking for an tool to easily create API Documentation. We are very impressed by the way the Freshdesk API is documented. Does someone know which tool Freshworks uses to create these API documentations pages? If not, any other experiences with great tools to create API documentation?https://developers.freshdesk.com/Kind regardsJos van den End

0
JosvandenEnd
Contributor
8 months ago

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