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Topics started by knaglieri

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K
Apprentice
knaglieriApprentice
asked in Ticketing & Agent Productivity

Canned responses - white box around text

We were having trouble with the formatting in our canned responses (font/size changes, random paragraph spacing) that was unfixable in the Freshdesk canned response feature, so I copied our CRs and pasted them into Word to fix them, then repasted back into Freshdesk. All seemed to have worked great, except that now when we hit send on a canned response, our response shows up in a white box. I have manually selected the text in the canned response editor and made sure the background was #FFFFFF, which should be transparent. How can we fix this?  

1
Jebas
Contributor
1 year ago

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