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Topics started by atozwee

2 Topics

atozwee
Apprentice
atozweeApprentice
asked in Ticket & Workflow Management

Multi-Layer Ticketing

Hello! I’m sure the title is a little crazy so here’s what I’m trying to do -Basically, we have a request item that comes through and we need a private note added to the ticket with the appropriate purchasing/expense groups and location based on the information from the ticket so that the agent doesn’t need to pull up the spreadsheet.I would normally build this out using a simple workflow, however with the different layers, and over 500 employee titles, it would be extremely labor intensive. Any help or a step in the right direction would be most appreciated!Thanks!

1
Casey B
Community Debut
1 year ago
atozwee
Apprentice
atozweeApprentice
asked in Ticket & Workflow Management

How would I set up a Ticket workflow for when a Task workflow is completed?

Hello!Here’s the scenario - we have a task assigned to a group, and when the task is completed, it’s supposed to go over to a different group. Basically what’s actually happening is that once the task is completed, the workflow stops. Here’s what I need - what is the best workflow to use to assign a ticket to a group once the task has been completed? There’s not a condition for “when task is completed”, so I’ve tried ticket type, status, etc. to no avail. Help, please!

1
eeha0120
Skilled Expert
2 months ago

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