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Topics started by TRUNG LE

2 Topics

TRUNG LE
Apprentice
TRUNG LEApprentice
posted in Getting Started

Authentication from custom Mobile App/ 3rd party app

Hi,I do not know why FreshService team decided to remove basic authentiation, using username & password and propose solution to use API Key since I believe they are not interchangable.I have difficulties when my customer wants to develop a custom mobile app for agent, integrated with Freshservice system. However, without authentication using username & password, user will need to input api key (obtained from their account in Freshservice webpage) to be able to login to system. The API Key is not designed for user to input to Password text field because it is generated by system under a certain complexity policy.   Product team please consider option to keep authentication method using Username/ Password.Thanks Trung.Le

3
TRUNG LE
Apprentice
11 months ago
TRUNG LE
Apprentice
TRUNG LEApprentice
asked in Portals, Emails & Other Channels

Is there any solution to show chat function for only logged in users

Hi,I enabled the chat on Freshdesk portal but I just want it available for logged in users.Is there any setting or solutions to do it?ThanksTrung.Le

0
TRUNG LE
Apprentice
1 year ago

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