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Topics started by Shaine Chance

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Shaine Chance
Skilled Expert
Shaine ChanceSkilled Expert
asked in Automations and Workflows

Create Scenario Automation for individual agent

I want to create a scenario automation for another user but I do not believe it is possible.I can create for myself, all agents or agents in group.Scenario:We have restricted access to agents creating scenario automation to senior agents as the automation can allow for anything including deleting of tickets.The problem is agents want to have some of their own automation for typical ticket updates they do.I want to create an automation for the individual but it is either for myself, All or in a group which does not work for us. It seems the only solution would be to give the user the access but then we run the risk of them creating automation we do not want them to have. Any ideas?

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Shaine Chance
Skilled Expert
1 month ago

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