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  • 6 Topics
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6 Topics

SnigdhaVittaldev
Community Manager
SnigdhaVittaldevCommunity Manager
published in Share your Story

#Storytime - How RATP Dev's Global Transport Empire Thrives with Freshdesk#Storytime

Hello fam,Thank you for being so patient but great news, #Storytime is BACK from its hiatus and we’re going to slow things down a bit and serve you bi-monthly editions of our best and most inspiring customer tales 😎Who doesn’t like the serendipity of traveling around Paris to discover new places that serve you the best Croissants? 🥐 And if you’ve used the underground metro to reach your favorite Cafe - the odds of you not knowing RATP Dev are very low. In the bustling world of French urban transport, RATP Dev claims the throne as the single most powerful operator to exist. Founded in 2002, its mission was clear: to ensure seamless operation and maintenance of transport networks across 16 countries and 5 continents, serving over 1.4 billion passengers annually. But amidst the complexities of this vast operation, there was a singular focus - passenger satisfaction.⭐️Enter Arnaud Etevenard, Director of the Digital Marketing, Data, and Integration Domain at RATP Dev. With a twinkle in hi

702
zachary.king
Skilled Expert
1 month ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Share your Story

Customer Spotlight — North American Mission BoardCustomer Spotlight

The North American Mission Board is a non-profit organization, and their goal is to do more and help more, with less. With the automation from Freshdesk, which is quick and easy to configure, their mission is made easier, and they are able to operate more efficiently. Watch them hit refresh with Freshworks!  

170
Billubarber12
Community Debut
5 months ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Share your Story

Customer Spotlight — Universal Tennis RatingCustomer Spotlight

Universal Tennis Rating operates a platform that provides tennis rating services and uses four products from the Freshworks suite—Freshdesk, Freshchat, Freshcaller, and Freshmarketer. They love the tag type reporting feature that Freshdesk offers as well as the session replay feature of Freshmarketer. They plan to implement Freshsuccess shortly.  

271
A
Community Debut
5 months ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Share your Story

Customer Spotlight — Bronx DefendersCustomer Spotlight

The Bronx Defenders is a non-profit, legal support company that uses Freshdesk from Freshworks. Watch them explain how our detailed, yet simple-to-configure automations have made it easy for customers to reach out to them for help. 

270
SanaSiddiqui
Skilled Expert
3 years ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Share your Story

Customer Spotlight — Redwood Community ServicesCustomer Spotlight

Redwood Community Services, a non-profit , has been using Freshdesk for more than three years now. They talk about how Freshdesk functions in various departments of their company and love the mobile app as it makes communication easier for their field agents. They talk about how Freshworks fulfilled its Customer-for-life promise to them.  

130
SanaSiddiqui
Skilled Expert
3 years ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Share your Story

Customer Spotlight — IACCMCustomer Spotlight

The International Association for Contract and Commercial Management uses Freshdesk and Freshservice. They talk about their experience with Freshworks and the product features they like the most.  

120
SanaSiddiqui
Skilled Expert
3 years ago

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