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I want to be able to add custom text under the “Report an issue” on the ticket form on the portal.  It is all HTML though it seems.  Any easy way to do this?

 

 

I want to be able to add custom text under the “Report an issue” on the ticket form on the portal.  It is all HTML though it seems.  Any easy way to do this in Chat GPT?

 

 

 

Hi.

If I understood correctly, this is what you are looking for:

 

If that is correct, it actually is kinda simple (yes, it is HTML):

 

You need to go to Admin -> Service Desk Rebranding -> Customize Support Portal -> Layout & pages -> Portal pages, and then choose Tickets - New ticket.

In that page, you may add text (following HTML rules) above the div corresponding to ticket-new-body:

 

Hope this helps.

 

 

Sincerely,

Hi.

If I understood correctly, this is what you are looking for:

 

If that is correct, it actually is kinda simple (yes, it is HTML):

 

You need to go to Admin -> Service Desk Rebranding -> Customize Support Portal -> Layout & pages -> Portal pages, and then choose Tickets - New ticket.

In that page, you may add text (following HTML rules) above the div corresponding to ticket-new-body:

 

Hope this helps.

 

 

Sincerely,

This is EXACTLY what I needed and it worked.  Thanks so much!!!!!

This is difficult job.

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