We have a student work student pool of 15 students that log no more than 3-5 hours a week during semester. I would like to have a generic student ticket agent that all 15 can be assigned and work tickets through. is this permissable in the EULA?
Adding 15 agent licenses would more than double our expense for the app and all 15 would probably only do the volume of half of one of our regular agents. Curious if anyone else is in a similar situation and what strategies they may have found to stay on the right side of the EULA. I just took over this ticketing package so I did not have the opportunity to ask as part of a sales negotiation discussion.