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FreshService API permits us to view the status of Round Robin agents via the Auto_Assign_Tickets Arribute. 

I see plenty of requests from users that request the ability to schedule Round Robin agents, so that they are automatically logged in and/or out of the round robin auto-assignments. But FreshWorks does not provide this ability. 

If FreshService permitted API PUT calls to the Auto_Assign_Tickets attribute, we could build our own solutions to some of the commonly requested features related to Round Robin, including auto-login and/or auto-logout. 

Additionally, this could be integrated with not only calendars, but also 3rd party services such as Power Automate, Zoom Workplace, Pay Roll Systems, etc.

 

Hi.

Sounds really interesting.

I’d suggest to submit it here: Freshworks Ideas | Freshworks Community

Then, share the link to the idea in order we could vote for it.

 

You might also consider submitting it here: Freshworks Developer Community

Which is the Developers Community.

 

Regards,

thanks. thought I had submitted it as an idea, but apparently did not 😅

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