Freshservice Ticket Summary available for all agents without Freddy Subscription

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Freshservice Ticket Summary available for all agents without Freddy Subscription

Hi all,

we are currently looking into the topic of summaries for our agents to be able to get a quick info about the status of the ticket and what may have been done already.

We found that there is a summary option, but this is only for agents who have the Freddy AI subscription as well.

Is there a way to enable the summary field for all agents without having the Freddy subscription?

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