HELP !!!
I am trying to set up automatic emails that sends and email to requestors.
Example,
If we put the ticket at Status “On Hold” after 20 hours it sends chaser email 1, after 30 hours chaser email 2, after 40 hours a final email and closes the ticket. I have reached out to FreshService support and I get a lot of different answers which don't really fit the bill.
A lot of IT ticket systems have this functionality but FreshService doesn't seem to have it.